Water Meter Replacement Project

The District is currently completing a Water Meter Replacement Project in which the older water meters are being replaced with Advanced Metering Infrastructure (AMI) technology that will allow the District and customer to monitor water usage.

The District started replacement of all meters in the summer of 2023 and anticipates it will take approximately three construction seasons to complete all of the installations. Once the District’s Operators have changed out the meter at each property, a door hanger will be left to alert the owner that a new meter has been installed and the EyeOnWater software is available.

EyeOnWater

What is EyeOnWater?

EyeOnWater is a web portal and smartphone app which provides consumers with easy access to personal water consumption data and the ability to create alerts for potential leaks with no need to wait for notification from the utility or a high water bill to take action.

  • Timely Consumption Data – allows customers to view and manage their usage by providing water consumption data in 15-minute, hourly, daily, monthly and yearly intervals
  • Consumer Empowerment – promotes customer awareness of leaks and water consumption behaviors, empowering consumers to actively engage in water conservation and leak prevention efforts.
  • Enhanced Customer Service – increases transparency with timely consumption data and early alerts for potential leaks, improving the customer experience while also reducing calls to the utility, resolution time and high bill adjustments.

EyeOnWater Chart

For more information please watch this 7 minute YouTube Video located here.

How do I Sign up for EyeOnWater?

Once you have been notified your water meter has been replaced you can create an account by going to https://eyeonwater.com/signup. Then follow these 6 easy steps and you will be able to track your consumption rate and get notified when a potential leak occurs.

Step 1: Enter your billing account number and your service or billing address zip code

Step 2: Enter your name and email address

Step 3: Check your email for a verification message

Step 4: Click on the link to verify your email and set an account password

Step 5: Sign into EyeOnWater by entering your email and password

Step 6: Enjoy using EyeOnWater!

EyeOnWater usage instructions